Terms & Conditions

RETURN POLICY

We only offer refunds on damaged or faulty items, that will be processed through Australia Post

Take a photo of the damaged item/s and email it  with your order number to us at hellowearetutti@gmail.com, and make a claim with AusPostIf you’re unsure how to process a claim please explain this in the email to us, as we are happy to help. As the claim is being processed, we will send you out another package.

Please be mindful, returns are the responsibility of customers. Tutti is not responsible for lost goods.

We do not accept cancellations on orders after shipment. To cancel an order before shipment please contact us as soon as possible.

 

SHIPMENT

Once your order is shipped you will be emailed a tracking number. It is the customer’s responsibility to keep & track the items, if you’ve order internationally please look up your postal service provider with tracking. 

 - Australia Post is liable for any damage or lost items. Due to the nature of the circumstances being out of our control we are able to reimburse customers through Australia Post. 

- Please ensure the right address with full name, house/apt./unit number, street name, suburb/town, state, country, postcode/zip is provided. Incorrect submission of address by customer error resulting in an incorrect delivery cannot be reimbursed.
- In cases where orders were sent back to us, customers must pay for a new shipping fee as a result of unsuccessful delivery.

 

SHIPPING TIMES

 AUSTRALIA

1 - 3 days (express)

5 - 14 days (standard)

(Can take up to 2 weeks)

 

USA, UK, NZ

2 - 4 weeks

 

REST OF THE WORLD

3 - 4 weeks

(Can take up to 3 months)

 

Thank you for your love & support. If you have any further questions about your order please don’t hesitate to contact us at hellowearetutti@gmail.com ♥️✨