Terms & Conditions
We only offer refunds on damaged or faulty items, that will be processed through Australia Post.
Take a photo of the damaged item/s and email it with your order number to us at email@example.com, and make a claim with AusPost. If you’re unsure how to process a claim please explain this in the email to us, as we are happy to help. As the claim is being processed, we will send you out another package.
Please be mindful, returns are the responsibility of customers. Tutti is not responsible for lost goods.
We do not accept cancellations on orders after shipment. To cancel an order before shipment please contact us as soon as possible.
Once your order is shipped you will be emailed a tracking number. It is the customer’s responsibility to keep & track the items, if you’ve order internationally please look up your postal service provider with tracking.
- Australia Post is liable for any damage or lost items. Due to the nature of the circumstances being out of our control we are able to reimburse customers through Australia Post.
1 - 3 days (express)
5 - 14 days (standard)
(Can take up to 2 weeks)
USA, UK, NZ
2 - 4 weeks
REST OF THE WORLD
3 - 4 weeks
(Can take up to 3 months)
Thank you for your love & support. If you have any further questions about your order please don’t hesitate to contact us at firstname.lastname@example.org ♥️✨